If that does not work try the steps mentioned below. Lease try with a different headset first. If the problem continues, try these steps: Restart the computer and check if it works. And ensure the Startup Type is set to Automatic.In the services window search for Windows Audio and right-click on it to select Start to start the audio service.

To fix audio services, open the run command and launch services.msc. If at all this service is stopped due to any reason, audio devices will not function properly.

Windows Audio is a Windows service that manages audio for Windows-based programs.

Then check if the situation has been corrected.

Then restart the computer and update the bios, chipset and audio drivers from this link: and follow the on-screen instructions.

Then check the box delete the software for this device.

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Did you try multiple headsets and check if the issue is not with the actual port of the computer?.

Did this happen after a recent software or windows update?.

Kudos to you for that.įor better clarity and to assist you better I would require more information regarding this:

Superb description and commendable diagnosis of the issue before posting. I read the post regarding issues with the headphones not getting detected. Thank you for posting your query in the HP community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.

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